Shipping Policy
Last Updated: July 15, 2026
The JuicyKitty Promise
At JuicyKitty, we believe every order is more than a package, it’s part of your wellness journey. From the moment you place your order to the day it arrives at your door, we’re committed to providing a thoughtful, transparent, and supportive experience.
While shipping carriers occasionally experience delays or delivery issues that are outside of our control, you can count on us to help guide you through the process. Our goal is simple: to treat every order with the same care and attention we’d expect for ourselves.
Please review our shipping policy below before placing your order.
1. Order Processing Times
All orders are processed within 3–5 business days from the date your order is placed.
Business days are Monday–Friday, excluding federal holidays.
Please note:
- Processing time is separate from shipping transit time.
- Orders placed on weekends or holidays begin processing on the next business day.
- During product launches, sales, holidays, or periods of high order volume, processing times may be extended.
Once your order has been processed, you’ll receive a shipping confirmation email containing your tracking information.
If you haven’t received a shipping confirmation within five business days, please check your spam or junk folder before contacting us.
2. Shipping Methods & Estimated Delivery
We ship using trusted carriers including:
- USPS
- UPS
- DHL (select international orders)
Estimated domestic transit time is 3–5 business days after your order has shipped.
Please note that delivery estimates are provided by the carrier and are not guaranteed.
Transit times may vary due to weather, holidays, carrier delays, or other circumstances outside of our control.
3. Shipping Rates
Shipping costs are calculated during checkout based on your shipping address, package weight, and selected shipping method.
Any free shipping promotions will be clearly displayed during checkout.
To help protect certain shipments, JuicyKitty Co. may require signature confirmation or additional delivery verification at our discretion.
4. Where We Ship
We currently ship to:
- All U.S. states
- Select international countries available at checkout
If your country is not listed at checkout, we do not currently ship there.
5. Tracking Your Order
Once your order ships, you will receive an email containing your tracking number.
You may:
- Track your order using the provided link
- Contact the shipping carrier directly for delivery updates
Please allow 24–48 hours for tracking to update after receiving your confirmation email.
6. Lost, Stolen, or “Delivered” Packages
If your tracking shows your package as delivered but you cannot locate it, we recommend taking the following steps before contacting us:
- Check around your home, mailbox, porch, garage, or other delivery locations.
- Ask members of your household if they accepted the package.
- Check with neighbors, apartment offices, or building management.
- Contact your local shipping carrier, as packages are sometimes scanned before final delivery.
If you’re still unable to locate your package, please contact us.
We’ll gladly assist by reviewing your shipment information and, when appropriate, helping initiate a carrier investigation.
While we cannot guarantee refunds or replacements for packages marked as delivered by the shipping carrier, every situation is reviewed individually. Courtesy resolutions may be considered at our discretion.
If package protection was purchased during checkout, claims should be submitted according to the provider’s claim process and coverage terms.
7. Damaged Packages (In-Transit Damage)
If your package arrives visibly damaged in transit, you must contact us within 48 hours of delivery at:
Your email must include:
- Full name
- Order number
- Clear photos of:
- Outer packaging
- Shipping label
- All contents inside the package
- All damaged products
After review, we may issue:
- A replacement item
- Store credit for the damaged item or
-
Another solution based on the circumstances.
We do not guarantee refunds for transit damage.
Claims submitted more than 48 hours after delivery may not be eligible for review.
8. Incorrect or Incomplete Addresses
Please carefully review your shipping information before completing your purchase.
Customers are responsible for providing accurate and complete shipping information at checkout, including:
- Apartment or suite numbers
- Correct street names
- Correct zip codes
- Proper formatting
If a package is returned to us due to:
- Incorrect address
- Incomplete address
- Invalid address
- Failure to retrieve package
- Refused delivery
We’ll gladly reship your order once it has been returned to us. Additional shipping charges may apply.
Shipping charges are non-refundable.
9. International Orders
For international customers:
- You are responsible for understanding your country’s import regulations.
- Juicy Kitty Co. is not responsible for packages delayed, seized, or rejected by customs.
- Customers are responsible for all customs duties, VAT, or import taxes.
We do not issue refunds for customs-related issues.
If an international shipment is returned to us, additional shipping charges will apply before the order can be reshipped.
10. Carrier Delays
Shipping delays may occur due to:
- Weather events
- Natural disasters
- Carrier staffing shortages
- High-volume seasons
- Holidays
- Global supply chain disruptions
While these delays are outside of our control, we’re always happy to help monitor your shipment and assist with communicating with the carrier whenever possible.
11. Order Changes & Cancellations
Orders may only be canceled or modified within 24 hours of purchase.
Once an order has entered processing or has shipped, we are unable to cancel or modify it.
12. Policy Updates
JuicyKitty reserves the right to update this Shipping Policy at any time.
Any changes will be posted on this page along with the updated revision date.
13. Need Assistance?
If you have any questions about your shipment, our team is happy to help.
JuicyKittyco.
Email: info@juicykittyco.com