Returns & Refunds

Last updated: May 16, 2026

Thank you for shopping with us. Due to the intimate and hygienic nature of our feminine care products, we maintain strict return guidelines to ensure the safety and quality of all items sold.

Please read this policy carefully before making a purchase.

1. All Sales Final (Hygiene & Safety Policy)

Because our products are personal-use and intimate care items, all sales are final.

We do not accept returns or issue refunds for:

  • Opened products
  • Used products
  • Products removed from original sealed packaging
  • Sale or discounted items
  • Digital products (if applicable)

This policy protects the integrity, safety, and hygiene of our products for all customers.

2. Damaged Items (48-Hour Reporting Requirement)

If your order arrives damaged, we’re here to help.

You must contact us within 48 hours of confirmed delivery at:

info@juicykittyco.com

Your email must include:

  • Your full name
  • Order number
  • Clear photos of:
    • All items received
    • Original packaging
    • Shipping label

Once reviewed, we will issue one of the following at our discretion:

  • A replacement item, or
  • Store credit for the damaged item

We do not issue refunds for damaged items.

Failure to report damage within 48 hours voids eligibility for replacement or store credit.

3. Lost, Missing, or “Not Received” Packages

If your tracking number shows delivered, but you did not receive your package:

You must file a claim directly with the shipping carrier (USPS, UPS, etc.).

We do not issue refunds or replacements for packages marked as delivered.

We are not responsible for stolen or missing packages once confirmed delivered.

We strongly recommend:

  • Shipping to a secure address
  • Monitoring tracking updates
  • Contacting the carrier immediately if delivery issues arise

If shipping insurance or package protection was purchased at checkout, you must file your claim through the insurance provider.

4. Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to us due to:

  • Incorrect address
  • Incomplete address
  • Failure to collect package
  • Refused delivery

The customer is responsible for paying reshipping fees.

We do not issue refunds for returned-to-sender packages.

5. International Orders

For international customers:

  • You are responsible for knowing your country’s import regulations.
  • We are not responsible for items held, seized, or destroyed by customs.
  • We are not responsible for customs fees, duties, or taxes.

If a package is rejected by customs and returned to us, reshipping fees will apply.

No refunds will be issued for customs-related issues.

6. Order Changes & Cancellations

Orders may only be modified or canceled within 24 hours of purchase.

Once an order enters processing, it cannot be canceled or changed.

7. Refund Processing (If Approved Exceptionally)

In rare cases where a refund is approved at our discretion:

  • Refunds are issued to the original payment method.
  • Please allow 3–5 business days for processing.
  • Additional time may be required by your bank or card provider.

8. Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Return & Refund Policy.